Customer Service Assistant

Description

Job Summary: As a Customer Service Assistant, you will mediate and resolve post-auction issues, providing agile support to customers through multiple channels. Key Highlights: 1. Customer service and agile support for inquiries 2. Analysis of requests via phone, email, and WhatsApp 3. Focus on resolving post-auction issues **Leilões Program** is a leading reference in major livestock auctions across Brazil and Latin America, operating in the beef cattle, dairy, and genetic improvement sectors. With over 500 auctions annually, we serve the entire national and international territory, having traveled 1.4 million kilometers. For over 50 years, our mission has been to exceed client and partner expectations by leading major auctions and contributing to the growth of Brazilian livestock farming. We work with renowned breeding farms of various breeds, promoting advancement in livestock farming and genetic improvement — an endeavor made possible only through trust, respect, and commitment. JOB SUMMARY: This position involves mediating any post-auction issues. **The Customer Service Assistant's responsibilities include:** * Providing customer service; * Analyzing requests received via phone, email, and WhatsApp; * Delivering agile support and solutions to inquiries. **To join our team, you must have:** * Experience in customer service; * Completed high school education; * Basic knowledge of Microsoft Office; * Ability to listen and interpret facts; * Communication skills; * Attention to detail; * Resilience; * Proactivity; * Partnership mindset.