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Job Summary: We are seeking a proactive and committed professional to provide first- and second-level IT technical support, managing service tickets, supporting systems, networks, and hardware, and documenting procedures. Key Highlights: 1. Conducive environment for learning and professional growth 2. Focus on continuous development and feedback 3. Diverse, inclusive, and respectful culture We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and worldwide. * **Our culture** \- Though physically distant, we stay connected. We hold regular ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for:** * A proactive, committed individual with strong interpersonal skills. **Your day-to-day responsibilities will include:** * Registering and managing service tickets, handling first- and second-level requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPNs, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the queue to prevent backlog that could compromise project SLAs, while minimizing outstanding ticket volume; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Responsibilities:** * Responding to and resolving second-level technical tickets to ensure continuity of IT services. * Conducting analysis and troubleshooting of operating systems, networks, and corporate applications. * Providing remote and/or on-site support to end users, focusing on complex or recurring incidents. * Applying fixes, reinstalling software, performing updates, and executing advanced configurations. * Documenting support interactions, applied solutions, and procedures in the internal knowledge base. * Performing tasks related to movement, replacement, installation, and organization of IT equipment (e.g., notebooks, desktops, monitors, peripherals) per departmental guidelines. **Requirements and Qualifications** * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office. **Preferred qualifications:** * Currently pursuing a bachelor’s degree in Technology-related fields; **Work Schedule:** * 8:00 AM to 5:00 PM, with possible adjustments; * Work model: Hybrid (Água Verde, Curitiba \- PR) **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, applicable to grocery purchases and meals * **Medical and dental insurance**, ensuring you and your family’s health needs are covered * **Pharmacy partnership**, offering discounts on medications * **Childcare assistance**, per current policy * **Gym membership program**, encouraging physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for education**, covering language learning, technology training, and online course platforms * **Payroll-deductible loans**, with attractive interest rates, plus financial literacy programs * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your favorite beverage — coffee, tea, juice, or anything else — and learning more about us, getting inspired, exploring open positions, and joining our ever-growing team?
