Unit Coordinator

Description

Job Summary: General Unit Coordinator to supervise daily operations, ensure quality standards, and lead teams, with a focus on VIP client service and issue resolution. Key Highlights: 1. Leadership and development of multidisciplinary teams. 2. Operations, processes, and quality standards management. 3. Strategic client service and conflict resolution. GENERAL UNIT COORDINATOR – BATEL Location: BATEL Employment Type: CLT Monday to Friday Salary: R$ 4.000,00 + VA 700,00 + VT KEY RESPONSIBILITIES * Ensure the unit remains consistently clean, organized, and compliant with quality, safety, and institutional image standards. * Coordinate and supervise daily operations of reception, veterinary medical staff, nursing staff, and other unit personnel. * Ensure strict adherence to internal processes, protocols, operational guidelines, and company regulations. * Monitor routines, workflows, and team performance, promoting continuous adjustments and improvements. * Directly handle strategic client service and sensitive cases, ensuring VIP service standards and effective demand resolution. * Manage and resolve complaints, conflicts, and operational incidents promptly, professionally, and effectively. * Lead, guide, hold accountable, and develop the team, fostering alignment, discipline, engagement, and productivity. * Conduct performance feedback, follow-ups, and evaluations jointly with management and administration. * Supervise inventory control of supplies, medical materials, and operational consumables, ensuring organization, availability, and appropriate usage. * Identify operational gaps, propose practical solutions, and implement process improvements within the unit. REQUIREMENTS * Prior experience in coordination, team management, or operational leadership roles. * Proven skills in leadership, communication, organization, and problem-solving. * Ability to manage people, processes, and resources with a results-oriented focus. * Proactive, firm, organized profile with a strong sense of responsibility and urgency. ADDITIONAL ASSETS: * Experience in veterinary hospitals, medical clinics, or healthcare environments. * Familiarity with KPIs, managerial reporting, and process improvement. * Knowledge of management systems and administrative routines Minimum Education: Bachelor's Degree