Senior Customer Success Analyst

Description

Job Summary: The Market4u is seeking a professional to elevate the operational performance of its operations, reduce recurrence rates, and implement high-impact strategies driving the retail revolution. Key Highlights: 1. Passionate about innovation and building a legacy in retail 2. Lead turnaround plans and mentor analysts 3. Develop and execute segment-specific strategies Market4u was founded with the **purpose of bringing greater convenience to people through technology and mutual trust**—a value we uphold daily. This is how our team makes history (their own and ours) in this grand mission to revolutionize retail. If you too are **passionate about innovation and want to build this history alongside us**, we would be delighted to welcome you to our team. At market4u, all opportunities are open to everyone! If you reside in Curitiba/PR and are interested in joining Market4u, this opportunity could be yours! **Responsibilities and Duties** ### **Position Mission** Elevate the operational performance of active operations at scale, reduce recurrence, accelerate corrective actions, and implement high-impact strategies—supporting leadership in evolving methodologies and departmental outcomes. ### **Key Responsibilities** * Develop and execute segment-specific strategies (clusters, regions, operation profiles). * Lead turnaround plans for priority portfolios, with defined targets and deadlines. * Conduct root-cause analyses and structure playbooks for recurring issues. * Mentor mid-level analysts, elevating technical capability and methodological consistency across the team. * Collaborate with Quality and CS Ops to reduce recurrence and enhance data intelligence. * Monitor operational KPIs and measure the impact of implemented interventions. **Requirements and Qualifications** * 4–6+ years of experience in Operations, Franchising, or operational Customer Success. * Proven track record of portfolio recovery and KPI improvement. * Strong analytical ability and data-driven decision-making skills. * Confident communication, results-oriented negotiation, and autonomy. * Advanced Excel and Power BI (dashboard consumption). * Basic SQL knowledge is desirable. **Additional Information** **Work Schedule:** 8:00 AM–5:48 PM with 1-hour lunch break (Monday–Friday) **Employment Type:** CLT **Benefits:** AMIL Health Plan + AMIL Dental Plan + Gym Allowance (R$50.00) + Mental Health Support (Vittude App) + Life Insurance + Meal Voucher + Transportation Voucher + Pharmacy Allowance + Partner Parking Facilities + 25% discount on purchases at market4u + Swile: within the APP, access Swile Shop offering discounts across stores, pharmacies, gyms (TotalPass), and restaurants + Career Development Path + Monthly Feedback + People Cycle — Performance Evaluation, PDI, and Competency Feedback + After 2 years: Education Allowance + Language Learning Allowance + Professional Development Course Allowance. * **On-site cafeteria; dedicated rest areas for breaks and post-lunch relaxation; autonomous Market4u store onsite offering 25% product discount.** Market4u was born with a bold purpose: **to bring greater convenience to people through technology and mutual trust.** This same philosophy guides our daily work and drives our team to make history in this great mission to revolutionize retail. With over 2,000 units spread across all regions of Brazil, we are today the largest network in this segment in Latin America—and we are actively growing to become the country’s largest franchisor. But to keep growing, **we need people like you: those who share our passion for innovation and are ready to build this history side by side with us.**