Job Summary: We are seeking an agile and committed professional to handle incident tickets, including classification, registration, resolution, and escalation, as well as software configuration and maintenance. Key Highlights: 1. Conducive environment for learning and professional growth 2. Focus on continuous development through evaluation and feedback 3. Commitment to diversity, inclusion, and respect We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and keep up with company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** An agile individual capable of resolving tickets efficiently and committed to customer satisfaction. **Your typical day will include:** * Receiving, classifying, registering, handling, resolving, and, when necessary, escalating incidents/tickets and service requests to another support level * Logging incidents in the ITSM tool to ensure proper routing to the correct team * Guiding users on current processes, policies, and procedures * Updating requesters on the status of their incidents/tickets, providing clarifications, guidance, and information * Configuring and maintaining software **Requirements and Qualifications** * Windows knowledge * Basic understanding of computer networks and information security **Preferred qualifications** * ITIL certification * Customer Service Quality certification * **Work Schedule** * ****6x1 rotating shift, Monday to Saturday, either from 2:00 PM to 8:00 PM or from 8:00 AM to 2:00 PM * On-site work in Batel, Curitiba/PR **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance**, for groceries and meals * **Medical and dental insurance**, ensuring your and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare assistance**, per current policy * **Gym membership program**, encouraging physical activity * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language, technology, and online course platforms**, supporting your studies * **Payroll-deductible loans**, with attractive interest rates, plus financial education programs * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
