Job Summary: The professional will provide administrative support for technical service requests, manage inventory and parts sales, and assist in customer and partner relationship management. Key Highlights: 1. Opportunity to empower lives through technology 2. Dynamic, vibrant, and innovative environment for growth 3. Work focused on solutions that improve people's lives **Why join the \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build new solutions that make people’s lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient: more than a team, we are the \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** **Main Activities** ------------------------- * Provide administrative support for technical service requests, tracking them from initiation to completion; * Verify parts sales, confirm product warranty status, and monitor inventory control; * Maintain contact with customers to update information and ensure progress of requests; * Support analysis and resolution of service requests, ensuring adherence to deadlines and service quality; * Assist in the accreditation and de-accreditation processes of Partner Technical Assistance Providers (ATPs); * Create and track requests in internal systems (Projuris and Zeev); * Monitor and follow up on mandatory training completion by Partner Technical Assistance Providers; * Conduct follow\-ups with internal departments and partners to ensure timely responses and progress on tasks; * Send notifications and maintain an updated parts control database; * Ensure compliance with internal procedures, deadlines, and company policies. **Requirements and Qualifications** **Requirements** -------------- * Completed High School education; * Advanced Excel (daily use of Pivot Tables is essential); * Prior experience in administrative routines; * Experience in customer service and interaction with suppliers is a plus. **Additional Information** **\*\* We strive to offer the best benefits to the \#PosiTime, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: health and wellness platform, including psychological counseling Gympass Meal Voucher Childcare allowance and Maternity Kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit-Sharing Plan (PPR) Good Card: benefit accepted at over 130,000 establishments Life Insurance Payroll-Deductible Loan Private Pension Plan **Transportation** Company car \+ fuel allowance **Exclusive Discounts** Positivo Partner: website offering discounts on our products *“Of the world’s leading global technology companies, nearly all were founded in a garage. Only one was born in a classroom.”* That’s how Positivo Tecnologia began, taking on the challenge of manufacturing computers in Brazil in 1989. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES, and this is our essence—we aim to integrate it into everyone’s daily life, always in its best version: perfect for each consumer profile’s experience. This is the essence of those born in a classroom who aspire to change worlds—millions of them! **OUR POSITIVE TECHNOLOGY WAY OF BEING AND DOING** Our dynamic, versatile team—guided by respect for diversity—is driven by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside exceptional professionals, learn extensively, and put your ideas into practice. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN THE \#POSITIME!