Job Summary: We are seeking a Customer Service and After-Sales Assistant to strengthen our team, providing continuous support and managing claims processes. Key Highlights: 1. Professional and welcoming environment focused on caring for people 2. Experienced team ready to share knowledge 3. Stability of a solid and traditional company in the market **JSC Consultoria** is supporting **Prevent Seguros**, a company with over **30 years of market presence** and a reference in Londrina/PR, in conducting this selection process. Prevent is a family-owned business that values close relationships with customers and employees, offering a welcoming and professional work environment. We are seeking a **Customer Service and After-Sales Assistant** to strengthen our team! **About Prevent Seguros** With over 30 years of history and more than 5,000 clients served, Prevent Seguros was founded to **preserve life stories**. We are passionate about caring for people with dedication and responsibility, offering customized insurance solutions for each client. We are based in Londrina/PR, but our infrastructure enables us to serve clients anywhere in Brazil, always with the same quality and attention. **Your day-to-day responsibilities** * Provide customer service for claims cases, from initial reporting through process follow-up, ensuring clear guidance and continuous support; * Manage claims processes with insurance companies, including document registration, submission, verification, and tracking of deadlines and status; * Act as the liaison between customers, insurance companies, and other stakeholders (e.g., repair shops, service providers); * Update internal systems and controls, maintaining organized information; * Support basic coverage analysis and resolution of pending items, ensuring service quality and responsiveness. **Technical Competencies** * Prior experience in insurance—preferably in claims—is desirable; * Microsoft Office suite (especially intermediate-level Excel); * Strong written and verbal communication skills for interacting with customers and partners; **Behavioral Competencies** * Organization and attention to detail (handling documents and critical deadlines); * Clear and empathetic communication (customers are often under stress); * Sense of urgency and accountability; * Proactivity in following up and requesting responses; * Emotional resilience; * Ability to handle multiple tasks simultaneously; * Professional demeanor and solution-oriented mindset. **Why you’ll love working here** * A professional yet welcoming environment where caring for people is at the core of everything; * Modern infrastructure that facilitates your work; * An experienced team ready to share knowledge; * Stability of a solid and traditional company in the market. * What we offer: * Vale Ifood (flexible benefit); * Wellhub; * Starbem; * Health and dental plans (optional enrollment); * **A family-like and welcoming workplace atmosphere**; * Work schedule from Monday to Friday, **8:00 AM to 5:30 PM**.
João Silva
Indeed · HR
João Silva
Indeed · HR
