Unit Manager

Description

Job Summary: Manage the full operation of a unit, leading and developing the team to ensure excellence and results. Key Highlights: 1. Team leadership and development 2. Focus on excellence and results 3. Opportunity in a company undergoing national expansion *Dr. Hair is the national reference in non-surgical hair treatments, with over 20 units expanding across Brazil. Recognized for excellence, technology, and results, it seeks a professional capable of ensuring a highly profitable unit, with an engaged team and delighted customers, maintaining the brand's excellence standard.* **Your main responsibilities are:** * Manage the unit’s full operation (customer service, scheduling, inventory, infrastructure). * Lead, develop, and monitor team performance. * Track KPIs (revenue, conversion rate, average ticket, NPS). * Implement routines, processes, and quality standards. * Collaborate closely with the sales team to boost sales. * Ensure excellence throughout the customer journey, from first contact to post\-service. * Report results and action plans to senior management. Requirements: **Mandatory:** * Proven experience as a unit, store, clinic, or service operation manager. * Experience managing customer service and/or sales teams. * Proficiency in performance indicators (KPIs) and visual management routines. * Hands\-on profile, results\-oriented, and process\-driven. * Availability for in\-person work during business hours, including Saturdays. **Desirable:** * Experience in aesthetic clinics, healthcare, dentistry, or franchises. * Prior experience in high\-customer\-traffic businesses. * Knowledge of CRM and customer service management tools. * Degree in Business Administration, Commercial Management, or related fields. Benefits **We offer:** * Fixed salary \+ Aggressive performance\-based variable bonus \+ Cost allowance * Training & Development program in consultative sales and commercial management. * Structured career path, aligned with national expansion. * Modern infrastructure, consistent lead flow, and established brand. Do you identify with this opportunity? Apply now!