Job Summary: We are seeking an organized and attentive professional to provide technical support to users on operating systems, software, hardware, networks, and corporate applications, ensuring high availability and performance. Key Highlights: 1. Technical support to users via phone, remote, or on-site assistance 2. Analysis, development, testing, and deployment of infrastructure 3. A conducive environment for learning and professional growth We are **Quality Digital**! Learn more about us: * **Our defining statement** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Though physically distant, we stay connected. We hold regular ceremonies to foster closer collaboration, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment that values and promotes plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** An organized and attentive individual. **Your typical day will include:** * Providing user support via telephone, remote, or on-site assistance, and logging incidents to enable analysis and resolution, escalating them to resolver teams when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of client platforms; and, when needed, guiding and training users; * Performing requirement analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange/Lotus Notes email accounts, setting up user profiles, installing VPN, configuring Active Directory and IP settings; Performing requirement analysis, development, testing, user acceptance testing (UAT), and deployment related to infrastructure; * **Requirements and Qualifications** **IT Services and Systems:** * Creating, modifying, and deleting users (Active Directory and other systems) * Resetting passwords * Managing basic access permissions * Supporting Microsoft Office suite and corporate applications * Supporting corporate ERP systems, including TOTVS Protheus (user-level access) * Logging and tracking incidents in the support system **Supporting the Systems Team:** * Assisting corporate systems users * Supporting creation of user access and permissions * Handling operational requests (e.g., login errors, basic usage issues) * Liaising with the Systems team for incident escalation **Preferred Qualifications:** * Knowledge of TOTVS Protheus * ITIL certification * MCITP: EA or MCSE certification **Working Hours:** * On-site, Monday to Friday, from 08:00 to 17:00 in Curitiba - PR **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, usable for groceries and meals * **Medical and dental insurance**, ensuring health coverage for you and your family * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for education**, covering language learning, technology, and online course platforms * **Payroll-deductible loans**, with attractive interest rates, plus financial literacy programs * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your cup of coffee, tea, juice, or favorite beverage—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
