Collections Assistant

Description

Job Summary: We are seeking a proactive and organized Collections Assistant to monitor and negotiate debts from delinquent customers, aiming to ensure the company's financial health. Key Highlights: 1. Responsible for debt negotiation with customers (phone, email, WhatsApp) 2. Opportunity to support the company's financial health 3. We value organization, empathy, and resilience **We are looking for a proactive and organized Collections Assistant to join our team. You will be responsible for monitoring and collecting from the portfolio of delinquent customers, directly contributing to the company's financial health.** **Main Responsibilities:** * Contact customers (phone, e\-mail, WhatsApp) to negotiate debts; * Issue and send invoices and statements; * Update collection control spreadsheets and reports; * Monitor agreements and commitments made with customers; * Support negative listing and protest processes, when necessary; **What We Expect From You:** * Completed high school education (preferably pursuing a bachelor's degree in Administration, Accounting, or related fields); * Proficiency in Excel (basic/intermediate level); * Prior experience in collections or finance-related areas; * Strong verbal and written communication skills; * Organization, empathy, and resilience are important differentiators. **Desirable:** * Basic knowledge of Spanish. Employment Type: Full-time, Permanent CLT Compensation: R$2\.000,00 \- R$2\.500,00 per month Benefits: * Medical assistance * Dental assistance * Company-provided mobile phone * Life insurance * Transportation allowance