Collection Supervisor

Description

Job Summary: Collection Supervisor to oversee and develop the team, monitor performance indicators, deliver structured feedback, and ensure achievement of targets, with emphasis on leadership and management. Key Highlights: 1. Active leadership and collection team development 2. Performance indicator-based management with a focus on results 3. Strategic interface with Planning, Quality, and Operations **Position:** Collection Supervisor **Working Hours:** 11:30 AM to 8:30 PM **Work Model:** On-site **Main Responsibilities:** * Supervise and develop the collection operators team * Monitor key indicators such as TMA, CPC, paid promises, conversion, and recovery rates * Deliver structured feedback and individual action plans * Ensure achievement of portfolio targets and SLAs * Support collection strategy implementation (digital and human) * Manage team climate, discipline, and engagement * Direct interface with Planning, Quality, and Operations **Requirements:** * Proven experience in collection supervision * Knowledge of operational indicators and recovery targets * Analytical profile with strong results orientation * Strong communication skills and leadership demeanor * Experience with digital collection strategies and dialers is a plus **Expected Competencies:** * Active leadership * Performance indicator-based management * Quick decision-making * Team development capability * Organization and strategic operational vision If desired, I can adapt this for: * Social media job post * Formal job description for website posting * Internal promotion announcement * Variable compensation-linked goal template Salary: R$2\.179,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site