Level 3 Support Analyst - Protheus

Description

Job Summary: We are seeking a professional to provide Level 3 support for the Protheus ERP system, responsible for handling critical requests, conducting in-depth technical analysis, and ensuring environment stability. Key Highlights: 1. Providing Level 3 support for the Protheus ERP system with high complexity 2. Developing and maintaining customizations in ADVPL 3. Performing root cause analysis and resolving critical incidents We are looking for a professional to work on-site in Paranavaí/PR, providing **Level 3 Support for the Protheus ERP system**, responsible for addressing critical requests, performing in-depth technical analysis, and ensuring environment stability. This position requires strong analytical capability, technical autonomy, and close collaboration with business areas. We are an ecosystem that transforms careers, accelerates businesses, and drives innovation through talent development and placement. Our purpose is to connect people and companies by offering solutions that promote digital transformation and foster a culture of continuous learning. ### **Responsibilities** * Provide Level 3 support for the Protheus ERP system (TOTVS), handling high-complexity service tickets. * Perform diagnostics, root cause analysis, and resolution of critical incidents. * Develop and maintain customizations in ADVPL. * Support system enhancements and evolution, ensuring alignment with internal processes. * Work on integrations between Protheus and other corporate systems. * Perform updates, apply patches, and support releases. * Document technical solutions and assist Level 1 and Level 2 support as needed. * Interact with business areas to understand and refine requirements. ### **Requirements and Qualifications** * Solid experience with the Protheus ERP system (financial, tax, accounting, billing, inventory, or similar modules). * Advanced knowledge of ADVPL. * Experience with databases (SQL Server or similar). * Experience in Level 3 support and production environment support. * Knowledge of integrations via WebServices and APIs. * Experience with log analysis, performance tuning, and troubleshooting. ### **What We Offer** * High-quality work equipment to help you perform your tasks excellently; * A birthday day off each month, to celebrate however you prefer; * Education incentives, including partnerships with higher education and language institutions; * The Growdev learning platform, featuring practical, market-aligned content. ### **Why Join Growdev?** At Growdev, our culture is built upon continuous learning, collaboration, and mutual respect. We value authentic connections and knowledge sharing as foundational pillars for our collective success. Here, every challenge is an opportunity to grow together and generate positive impact in the technology market. Join us and be part of this transformation!