Junior Support Analyst

Description

Job Summary: We are seeking a passionate and determined Support Analyst to handle customer support, resolve systemic issues and incidents, and perform database analyses to transform logistics and mobility. Key Highlights: 1. Handle customer support via a ticketing platform. 2. Assist in identifying and resolving systemic issues and incidents. 3. Perform database analyses (SQL Server). We develop cutting-edge systems for managing professional drivers' working hours. Projects are customized according to each client's needs, offering a high degree of personalization and services focused primarily on transforming data into strategic insights for effective operational, tactical, and strategic management. We are looking for passionate and determined professionals to join us as a **Support Analyst**. If you are eager to learn, transform logistics and mobility, and make a difference, this is your opportunity! **Responsibilities and Duties** * + Provide customer support through the ticketing platform; + Assist in identifying and resolving systemic issues; + Support the identification and resolution of incidents; + Perform database analyses (SQL Server). **Requirements and Qualifications:** * + Bachelor's degree completed or in progress in Systems Analysis and Development and/or IT-related fields. **Preferred Qualifications:** * + Knowledge of SQL databases and customer service.