CUSTOMER RELATIONSHIP AGENT

Description

Job Summary: Professional responsible for debt collection and negotiation, recording and tracking customer interactions, identifying improvement opportunities, ensuring compliance with regulations, and collaborating with internal teams. Key Highlights: 1. Customer service and debt negotiation 2. Collaboration with internal teams 3. Focus on improving customer experience **Job Description:** ---------------------- Actively collect from delinquent customers; Negotiate debts; Record and track all customer interactions, keeping the customer history updated in the system; Identify opportunities to improve service delivery, always aiming for the best customer experience; Collaborate with internal teams—such as Sales and Finance—to resolve more complex issues; Ensure company policies and procedures are followed during all customer interactions. **Mandatory Requirements:** ------------------------------ Experience in customer service; Time management; Active listening; Ability to quickly and effectively solve problems; Negotiation and persuasion techniques. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * Transportation allowance; \- Meal allowance \- Ifood Benefits; * Commission; * Day off; * Wellhub; **Work Location:** ---------------------- ALIANÇA UNIPAX **Working Hours:** ------------------------ Monday to Friday