Telecom Customer Retention Agent

Description

Job Summary: Professional for inbound retention support, focused on negotiation, proactivity, and customer satisfaction to retain services. Key Highlights: 1. Opportunities for professional growth and development 2. Continuous training and development 3. Collaborative and dynamic work environment Konecta, a customer service and relationship company, is seeking a professional for the Inbound Retention position. If you are passionate about serving people, proactive, and possess skills such as negotiation, this opportunity is for you! Main Responsibilities: * Handle inbound calls from customers interested in canceling their vehicle tag or services such as insurance; * Persuade customers to continue using the service; * Identify and understand customer needs and concerns, seeking effective solutions to keep them satisfied; * Record all relevant call information in the system, ensuring accurate documentation of interactions; * Proactivity and persistence in achieving goals; Requirements: * Must be over 18 years old and have completed high school; * Excellent verbal and written communication skills; * Proactivity and persistence in achieving goals; * Negotiation and persuasion skills; * Ability to handle pressure calmly and professionally; * Customer orientation and results focus; * Resilience to handle objections and rejections; * Ability to interact with diverse customers, adapting appropriately to each situation; * Availability to work flexible hours, including weekends and holidays; * Basic knowledge of Microsoft Office and ease of use with computerized systems; What We Offer: * Salary: R$ 1.625,28; * Meal Voucher; * Medical and Dental Plans; * Life Insurance; * Daycare Assistance for children up to 24 months old; * Discounts with educational institutions; * Bulla Card; * TotalPass; * Opportunities for professional growth and development; * Continuous training and development; * Collaborative and dynamic work environment. Work Location: Remote (Own Equipment) Salary: R$ 1625,28 + benefits. Schedule: 6 days on / 1 day off, with alternating weekends off (Saturday/Sunday). Daily Working Hours: 6 hours and 20 minutes If you are a motivated professional, goal-oriented, and strongly committed to delivering excellent customer service, this could be the opportunity to advance your career! Join our team at Konecta Brasil. Submit your resume and participate in the selection process. Please note that Konecta Brasil is a company committed to diversity and social inclusion; therefore, all positions are open to people with disabilities, regardless of gender, race, sexual orientation, or religion. All applications will be evaluated based on competencies and skills. Minimum Education: High School Diploma (Secondary Education) * Dental Care * Daycare Assistance * Medical Care * Growth Opportunities * Bulla Card * Meal Voucher (VR) * Total Pass * Life Insurance