WE WANT YOU ON OUR TEAM! We are proud to say that we are part of a team of over 4,000 employees working in synergy across more than 150 cities, being the main drivers behind the growth and evolution of the Group. To fulfill our mission, we need people who take pleasure in serving, inspiring and transforming. Here, our mission is to inspire care at every moment, meaning we respect and promote diversity and inclusion in all our job openings. COME BE ZELO GROUP! Please note that all our positions are open to PwD (People with Disabilities). WHAT YOU WILL DO: • Collect various data by consulting documents, transcripts, and files to obtain the necessary information for carrying out administrative routines within your area. • Support customer and family service by receiving and verifying required documentation for service execution. • Deliver high-quality telephone, in-person, and email customer service, focusing on providing company information and professional support. • Monitor scheduling of wakes and burials to ensure proper planning fulfillment. • Assist in updating records, spreadsheets, reports, files, and other tools related to customer service activities. • Provide information to individuals outside the department when related to your duties, or redirect them as needed. • Control, organize, and update files, classifying documents to ensure systematic control, as well as receive, verify, and distribute documents and correspondence. • Ensure proper organization of departmental documents, storing them in a logical and orderly manner to facilitate access. • Assist in preparing, issuing, and verifying data reports, as well as support the creation and updating of spreadsheets and electronic documents according to department needs, requests from immediate supervisors, and established routines. • Enter data into computerized systems according to department requirements and routines, following established standards and procedures. Minimum Education: High School (Secondary Education) * Transportation allowance * Internal benefits network * Meal allowance * Medical assistance * Funeral assistance