Description
Job Summary:
A professional responsible for customer service, quality management, audit and training support, and promotion of continuous improvement culture.
Key Highlights:
1. Customer complaint management and resolution
2. Support for internal audits and training
3. Promotion of quality culture and continuous improvement
* Customer service and complaint resolution, including root cause analysis and corrective actions;
* Monitoring of key performance indicators and actions within the Integrated Management System (IMS);
* Control and updating of quality documents and records;
* Support for audits (ISO 9001, ISO 39001, and SASSMAQ);
* Support for internal training and supplier management;
* Promotion of quality, road safety, and continuous improvement culture.
Desirable: Internal auditor training in ISO 9001, ISO 39001, or SASSMAQ standards.
Minimum Education: Bachelor's Degree