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Job Summary: Join a network of plurality and diversity, helping to find solutions and negotiate with delinquent customers. Key Highlights: 1. Handle and negotiate with delinquent customers via telephone 2. Join a network of recognition and opportunities 3. Work in an environment of plurality and diversity Want to be part of a network of recognition and opportunities? Then, your place is with us! We are made of people who differ physically and culturally. Connected by our differences. Human beings motivated to help find solutions. Together, we form a network of plurality. We are diversity. We are Redebrasil. Join our Network too! \#vemprarede Responsibilities and Duties: * Handle and negotiate with delinquent customers via phone calls; * Enter call status, conversation summary with the delinquent customer, and debt payment arrangement into the system; * Confirm and update the delinquent customer's registration data; * Perform customer service procedures according to quality guidelines; * Conduct searches on search engines. Requirements and Qualifications: * Completed high school education; * Prior experience in collections, telemarketing, or tele-service is desirable; * Basic knowledge of Microsoft Office (Computer Skills). Minimum Education Level: High School (Secondary Education) * Transportation Allowance (VT) * On-site cafeteria and snack bar * Performance-based bonus * Flexible Benefit: Meal or Food Allowance (VR or VA) * Medical and dental assistance
