VP of Engineering and Customer Service Department: Customer Service **Work Location: Curitiba/PR** To ensure our customers enjoy an enhanced experience with our services, we have the Engineering and Customer Service team, whose mission is to explore new technologies, plan the telephony network, and drive technological expansion for our products and infrastructure. The Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV network lines for both B2B and B2C customers. Want to join this team? Then come on board! **Responsibilities and Duties** * Work within teams implementing external optical fiber networks (SITES / FTTA / FTTH) to deliver infrastructure with high construction quality, ensuring proper completion and optimal performance of the fiber-optic network. * Install and repair fiber-optic cables in residential and commercial buildings, as well as external networks. * Conduct tests and measurements to guarantee installation quality. * Diagnose and resolve issues in fiber-optic systems. * Maintain detailed records of all activities performed. * Manage third-party contractors. * Collaborate with the team to ensure projects are completed on schedule. **Requirements and Qualifications** * Completed High School education; * **Valid Brazilian Driver’s License – Category B;** * Strong communication skills and ability to work effectively in a team; * Certifications in telecommunications are a plus; * Demonstrated discipline and proactive attitude in daily tasks. **Behavioral Competencies:** * Strong interpersonal skills; * Team spirit; * Committed to delivering results; * Communicative and innovative; * Planner and executor; * Digitally savvy; * Dynamic; * Quality-focused; * Skilled in handling cables, ladders, and related equipment. **Additional Information** Here’s what we offer you: Choose the ideal benefits for you and your dependents via a digital platform offering multiple categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; Corporate mobile phone. Yes — a brand-new smartphone for you! · Unlimited voice and data plan! Yes — truly unlimited! On Vivo’s best mobile network, even faster with 5G! An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; Eligibility for annual Bonus or PPR (Profit Participation Plan); Plan your future through our Private Pension Plan; Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; Work in an environment that respects your personality, personal style, individuality — where you can be authentically yourself. \#VemdeVocê Enjoy flexible working hours; Take a day off (Day Off) to celebrate your birthday; Join one of the largest corporate volunteer programs to help transform the world; Access our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications, and online courses. Accelerate your career through our Internal Recruitment Program — available across Brazil and internationally, as we operate in over 17 countries! \#VivoMinhaCarreira Benefit from a range of initiatives designed to improve your physical, emotional, and social well-being! Here at Vivo, we run \#VivoBemEstar — encouraging our team to adopt healthy habits and enjoy a better quality of life! Our employees have access to consultations with nutritionists, psychologists, social workers, telemedicine services, and more! \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We strive to expand autonomy, personalization, and real-time decision-making for our customers, placing them firmly in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. Agile methodologies have been implemented enterprise-wide, helping us embrace the most innovative and collaborative ways of working. We actively foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. At Vivo, culture is the driving force that transforms strategy into action. We are fueled by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To embody this essence, we seek people who share our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately address what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive mindset, collaborate, and trust in human connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with the right people, and simplify the path forward. * **"Results are mine"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage that mirrors the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+ — ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, providing space for everyone, supporting differences, and embracing inclusion. We believe the path to delivering the best experience to our customers begins with delivering an outstanding experience to our employees. **\#VemPraVivo**