Receptionist

Description

Job Summary: A professional responsible for greeting patients, scheduling appointments, and converting leads into customers, ensuring clinic satisfaction and growth. Key Highlights: 1. Greet and welcome patients professionally and courteously. 2. Manage appointments and ensure patient retention. 3. Carry out strategic actions to convert leads. Receive and welcome patients professionally and courteously, schedule and follow up on appointments, and execute strategic actions to convert leads into customers—contributing to clinic growth and patient satisfaction. Ensure execution in accordance with company-established standards. \* * Greet patients at the clinic, both in person and by phone, providing prompt and efficient service; \* * Clarify questions regarding services, pricing, and hours, ensuring a positive experience; \* * Proactively and responsively contact leads generated through marketing campaigns or referrals; \* * Maintain updated patient records and monitor the lead conversion funnel—from initial contact through appointment scheduling—and ensure patient retention; \* * Ensure achievement of established goals; \* * Monitor and record reasons for non-conversion, where applicable, to support strategic adjustments; \* * Manage the appointment and follow-up schedule, optimizing time slots to avoid conflicts and reduce cancellations; \* * Confirm appointments in advance and track no-shows, rescheduling as needed; \* * Record and update patient data in the clinic’s system; \* * Generate reports related to patient visits, lead conversions, and patient satisfaction; \* * Assist in organizing documents and files related to patient care; \* * Support clinic promotional campaigns by contacting leads captured via social media, advertisements, or events; \* * Reinforce the clinic’s service differentiators during interactions. Employment Type: Full-time CLT Compensation: R$1\.518,76 \- R$2\.485,50 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site