Hotel Receptionist

Description

Job Summary: We are seeking a Receptionist to ensure the smooth operation of the Front Desk and deliver outstanding guest service, with a strong focus on customer satisfaction and problem resolution. Key Highlights: 1. Ensure the smooth operation of the Front Desk and provide excellent guest service. 2. Customer-focused, problem-solving, and organizational skills. 3. Responsible for reservations, check-in/out, and cash handling. We seek a professional to join our team as a **Receptionist**, ensuring the smooth operation of the Front Desk and delivering outstanding guest service. Therefore, we need an organized individual who is customer-focused, skilled in problem resolution, and experienced in public-facing service. **Responsibilities:** \- Process reservations, check-in, and check-out; \- Record sales of beverages and other products sold at the Front Desk; \- Provide guest service; \- Manage the Front Desk cash register; \- Maintain an organized workspace; \- Oversee guest luggage handling and assist with delivery of remote controls, keys, and directions to guest rooms; \- Document daily incidents; \- Address guest complaints. **Requirements:** \- Strong communication and organizational skills; \- Proficiency in public-facing service; \- Proactivity; \- Commitment to guests and their needs; \- Ethical conduct; \- Agility; \- Interpersonal skills; \- Teamwork; \- Proficiency with computer systems and IT tools; \- Flexible availability. **Working Hours for This Opening: 3:00 PM to 11:20 PM** Employment Type: Full-time CLT Compensation: R$2\.013,25 per month Benefits: * Fuel allowance * Childcare allowance * Education allowance * Partnership agreements and commercial discounts * Commuter pass Work Location: On-site