Customer Support and Sales Assistant

Description

Job Summary: We are seeking an organized and communicative Customer Support and Sales Assistant to support the sales team and ensure an outstanding customer experience before, during, and after travel. Key Highlights: 1. Opportunity for those at the beginning of their career 2. Development in a young, collaborative, and growing environment 3. Clear career progression path with gradual increase in autonomy ✈️ **About the Role** We are looking for an organized, communicative, and eager-to-learn individual to serve as a Customer Support and Sales Assistant, supporting the sales team and assisting customers post-purchase to guarantee an outstanding experience before, during, and after travel. This is an excellent opportunity for those starting their careers, who value organization, customer service, and wish to grow within a young, collaborative, and expanding environment. **Main Responsibilities** *Supporting the Sales Team* * Assist sales representatives with daily tasks; * Verify reservations, vouchers, hotels, flights, transfers, and documents; * Maintain organized customer information and checklists in the internal system. *Before Travel* * Answer customer questions in travel groups (itineraries, tickets, and tours); * Proactively send clear and essential guidance; * Support ticket and tour offerings, guided by the team. *During Travel* * Maintain contact with customers via WhatsApp for basic guidance; * Remind customers of important timings (domestic flights, tours, crossings); * Provide initial support for simple issues, with leadership assistance when necessary; * Over time, your autonomy and responsibilities will increase gradually as you learn and gain experience. **Development and Growth** * The role begins with close supervision and continuous training; * A clear career progression path exists, with gradual increase in autonomy; * Future growth opportunities within the agency are available, including potential transition into the commercial area, subject to interest and suitability. **Compensation** * Starting salary \+ possibility of raises based on learning and performance. * **Work Schedule** * Monday to Friday: 08:00–17:30 (lunch break: 13:00–14:30\) * Saturday: 09:00–13:00 (remote work). Requirements: ✅ **What We’re Looking For** * Organization and attention to detail; * Strong written and verbal communication skills; * Proactivity and eagerness to learn; * Care and empathy in customer service. **Requirements** * Completed high school or currently pursuing higher education; * Basic knowledge of Microsoft Office (Word and Excel); * No extensive prior experience required—we provide training. Benefits * 50% coverage of health insurance; * 50% coverage of private English courses; * Transportation allowance; * A young, collaborative environment with real development opportunities.