Job Summary: We are seeking an engaged and analytical IT Support Analyst to solve complex problems within a dynamic and innovative team. Key Highlights: 1. Professional growth and development opportunities 2. Challenging and dynamic work environment 3. Company-sponsored training and certifications OPENTECH Information Security is a leading consulting firm specializing in Information Security, Cybersecurity, LGPD compliance, and advanced IT infrastructure support. We are looking for an engaged and analytical IT Support Analyst to join our dynamic team. If you are passionate about solving complex problems and want to be part of a team that values innovation and excellence, this opportunity is for you! On-site position. **Responsibilities:** * Opening, managing, and closing service tickets; * Providing Level 1 technical support to users, resolving hardware and software issues and incidents; * Delivering customer support remotely or on-site via support channels (chat, phone, email, or ticket management tool); * Managing the entire ticket lifecycle—from opening the ticket, gathering relevant information, to executing required actions for request resolution; * Assisting with installation, configuration, and maintenance of IT systems and devices; * Analyzing and planning corrective actions, including escalation when necessary; * Documenting procedures and problem resolutions; * Participating in training and development programs to enhance skills. **Requirements and Qualifications:** * Degree in Information Technology, Computer Science, or related fields; * Basic knowledge of technical support; * Basic knowledge of network configuration; * Basic knowledge of Windows operating systems; * Basic knowledge of software installation; * Basic knowledge of hardware, printer and multifunction device configuration. **Preferred Differentiating Attributes:** * Excellent communication skills and ability to work collaboratively; * Time management (productivity vs. delivery); * Proactivity; * Teamwork; * Active listening; * Analytical ability; * Problem-solving skills. **Growth Opportunities** * Company-sponsored training and certifications. * Challenging and dynamic work environment. * Career advancement opportunities in information security. Employment Type: Full-time CLT Compensation: R$2.500,00 - R$3.000,00 per month Benefits: * Dental insurance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site