Job Summary: Manage and expand the member portfolio, ensuring satisfaction, loyalty, and contract negotiation, with emphasis on relationship management and strategic vision. Key Highlights: 1. Experience in Financial Institutions and public customer service (preferred) 2. Focus on cooperativism, justice, and opportunities 3. Development of relationship strategies with members **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8 a.m. to 5 p.m., with lunch break **Level:** Operational **Employment Type:** Permanent – CLT We seek a professional with a completed or ongoing undergraduate degree in Administration, Accounting, Economics, Business Management, or related fields. Experience in Financial Institutions, public customer service, and/or CPA certification will be considered a plus! We are more than just a financial choice—and for us, cooperativism is not merely a business model: it is a philosophy of life aimed at transforming the world into a fairer, happier, more balanced place with better opportunities for everyone. \#Sicoob \#Jobs \#Opportunity \#individualaccountsmanager The Individual Accounts Manager will be responsible for managing and expanding the member portfolio, ensuring member satisfaction and loyalty. Key responsibilities include: * Developing and implementing relationship strategies with members to support sustainable portfolio growth. * Conducting periodic visits to members to identify needs, propose solutions, and monitor implementation of offered services. * Negotiating contracts and commercial terms, ensuring profitability and competitiveness of proposals. * Collaborating with internal teams to guarantee delivery of high-quality service. * Participating in events and trade fairs, as required, to promote the cooperative and acquire new members. * Staying up-to-date on market trends, competition, and emerging technologies that may impact the business. The candidate must possess strong communication, negotiation, and relationship management skills, as well as strategic thinking and results orientation. **Requirements:** Requirements: * Experience in Financial Institutions; * Knowledge of sales and negotiation. * Ability to perform financial and credit analysis. * Skill in developing and maintaining relationships with members. * Verbal and written communication skills. * Proactivity and ability to work independently. * Professional certifications in related fields. **Benefits:** Internal marketing initiatives, Anniversary Bonus, Daycare Assistance, Education Assistance, Language Assistance, Payroll-Deductible Loans, Profit Sharing, Health Insurance Plan, Dental Insurance Plan, Private Pension Plan, Psychotherapy Program, Career Development Programs for Internal Professionals, Longevity Recognition, Life Insurance, Regular Training, Corporate University, Meal Voucher, Food Voucher, Transportation Voucher