Description: Apply quickly via email: Requirements and qualifications: * Technical or higher education degree in IT-related or technical support fields. * Minimum 1 year of experience in operational or technical support. * Knowledge of Windows and Linux operating systems. * Proficiency in monitoring and ticketing tools (e.g., ServiceNow, Jira). * Strong verbal and written communication skills in Portuguese. Desirable: * Experience with network infrastructure and servers. * Knowledge of cloud services (AWS, Azure, GCP). * Technical certifications (CompTIA A+, ITIL). * Ability to work in agile environments and with DevOps methodologies. Responsibilities and duties: * Increase system availability by 15% through proactive improvements. * Reduce average incident resolution time by 20%. * Improve technical documentation quality, reducing rework by 10%. * Contribute to the operational efficiency of the IT team. Benefits: Transportation allowance, Meal voucher of R$ 18.50 Working hours: SCHEDULE: Monday to Friday: 08:00–16:30 (1-hour lunch break) Knowledge: Education: Technical high school — Not specified Technical skills: Basic computer literacy 2512220202491878766