Would you like to work in an inspiring environment that values and respects people as a core principle? We are looking for a **Technical Support Assistant** who is organized, engaged with the activities of the **Technical Support Department**, and eager to be part of a results-driven team. If you have experience in this sector, we’d love to meet you. \#JoinEmpresasTodeschini **Responsibilities and duties** * Handle product technical support requests, performing procedures in accordance with the Product Technical Support Manual * Provide support to Representatives, Retailers, and internal departments during the technical support process by sharing information, conducting training sessions, and answering questions * Perform fiscal procedures related to receiving and shipping product returns, interacting with the quality department and recording necessary data * Monitor and communicate to Representatives and Transport Companies any shortages identified in daily shipments, assist with shipment dispatch, and clarify doubts regarding the process * Monitor the status of technical support, preparing and generating indicators, information, presentations, and reports, disseminating them to the sales and management teams to support decision-making * Evaluate and authorize product return processes, guiding representatives, retailers, transport companies, and internal departments on required procedures * Inform relevant departments about issues identified in technical support requests so appropriate corrective actions can be taken with suppliers, third parties, and manufacturing processes **Requirements and qualifications** If you: * Are currently pursuing or have completed a Bachelor's degree in Business Administration, Management Processes, Quality Management, Production Engineering, Mechanical Engineering, Industrial Production Management, or related fields * Have knowledge of Microsoft Office (Word, PowerPoint, Excel) \#JoinEmpresasTodeschini **Additional information** What we offer: Profit Sharing Program (PPR) Private Pension Plan Education Incentive Restaurant (lunch) Snack (breakfast) Grocery Program Birthday cake Health Insurance On-site Medical and Dental Care Daycare Christmas Basket Christmas gifts for employees' children Working hours: 07:20 AM to 5:18 PM (Monday to Friday) Authentically Brazilian, Empresas Todeschini takes pride in its history built over more than 80 years. Driven by resilience, courage to innovate, and passion for what they do, the companies operate in the custom and serial furniture segment for all styles and markets, transforming stories and fulfilling dreams. With brands recognized and established in both national and international markets, Empresas Todeschini continue growing stronger, standing out among the most remembered brands in the Top of Mind award. The following companies are part of Empresas Todeschini: **Todeschini \| Italínea \| Criare** \- Custom Furniture **Móveis Carraro** \- Serial Furniture **Avantti** **\-** Office Furniture **Todescredi** **\-** Financial Services **Todesmade** \- Sawmill Empresas Todeschini maintain the **Fundação Todeschini**, a non-profit organization that develops programs for employees and the community aimed at cultural and social development. The principles practiced at Empresas Todeschini are pillars of their success and support the participative management model adopted across the companies: * Respected and valued people. * Shared management. * Long-term relationships. * Sustainability. * Ethics. If you identify with this story and want to be part of it, **\#joinempresastodeschini**