Description: About the position: The Business Applications Analyst is the professional responsible for ensuring that the company's management systems—including, among others, ERP, WMS, and HR management systems—operate in alignment with the company’s operations and strategy. Main responsibilities:* Design and integrate management systems and business applications, actively participating in analysis, evaluation, and implementation. * Maintain and evolve these services. * Ensure data security. * Develop backup and security policies to prevent physical or logical intrusions, and map all technical procedures. * Provide technical support by resolving service tickets, performing software installation, configuration, and updates, clarifying user questions, and supplying requirements necessary for proper operation of management systems. * Participate in the selection and contracting of technology implementation partners, specifying requirements, evaluating proposals, and monitoring and collaborating with partners throughout the project to ensure delivery as expected. * Interact with users across all organizational levels—from executive leadership to frontline staff—providing support, training, and addressing needs, translating requests into system implementations. * Prepare BI reports (managerial, operational, and strategic), based on data available in management systems and related applications, tailored to each department’s needs and management requests, to measure KPIs and support strategic decision-making. * Administer business, user, and customer information in system databases, ensuring security, availability, confidentiality, and compliance with current legislation. Requirements:* Proficiency at basic to intermediate level in integrated enterprise management systems (ERP) for retail. * Proficiency at basic to intermediate level in ERP-associated management systems, such as HR management and WMS (Warehouse Management System). * Knowledge of operating systems (Windows, Linux, and macOS). * Mastery of physical and logical network configuration (TCP/IP, IP ranges, subnets/masks, gateways, routing, network topology, etc.). * Proficiency at basic to intermediate level in network and database security. * Proficiency in administration and querying of relational and non-relational databases (MySQL, SQL Server, Oracle, MongoDB, etc.). * Familiarity with major market software and hardware, as well as web servers and EDI solutions. * Ability to generate reports and documentation of performed procedures according to industry standards. * Experience with server virtualization (VMware, Hyper-V, and similar). * Proficiency with Microsoft 365 tools and knowledge of VISIO (or similar). * Knowledge of backup and storage solutions. * Basic knowledge of HTML, CSS, and JavaScript. * Multidisciplinary knowledge across business areas: administration, accounting, taxation, finance, operations, sales, and human resources. * Familiarity with BI (Business Intelligence) tools such as Power BI or Tableau is desirable. 2601030202441942090