Bilingual Incident Analyst

Challenging projects that increasingly seek technological and human-centered solutions to enhance people's experience and interactions. Our ope
- Bilingual role
- Root cause analysis
- Continuous improvement initiatives

**Key Responsibilities** Develop, maintain, and enhance the company's internal systems Create automations to optimize accounting and administrative processes Perform integrations between systems and platforms Analyze and resolve system defects, implement improvements, and optimize performance Participate in requirements gathering with internal departments Develop scalable and secure solutions Structure technical documentation for projects Support technological improvements and digital transformation of the office Ensure adherence to best programming practices and code organization **Mandatory Technical Requirements** ✔ Solid experience in system development ✔ Senior profile / high technical autonomy ✔ Database knowledge ✔ Experience with APIs and integrations ✔ Advanced programming logic ✔ Experience maintaining and evolving corporate systems Desired Qualifications ✔ Experience with ERP systems or accounting software ✔ Knowledge of process automation ✔ Experience in a corporate environment ✔ Familiarity with information security ✔ Knowledge of system architecture **Behavioral Profile** We seek a professional who is: ? Analytical ? Proactive ? Organized ? Solution-oriented ? Self-managing ? Committed to continuous improvement ? Capable of transforming operational needs into technological solutions **Education** ✔ Completed undergraduate degree in: Computer Science, Information Systems, Software Engineering, or related fields **Advantages** * Experience in an accounting office * Experience automating financial/tax processes * Participation in digital transformation projects * Knowledge of BI and dashboards

João Silva
Indeed · HR