FULL TECHNICAL SUPPORT SPECIALIST

Description

Job Summary: We are seeking a proactive and committed professional to join our Technical Support team, managing Level 1 and Level 2 support tickets and providing assistance for systems and hardware. Key Highlights: 1. Conducive environment for learning and professional growth 2. Performance evaluation and feedback for continuous development 3. Culture that values diversity and inclusion We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and worldwide. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to foster closer collaboration, knowledge sharing, and staying updated on company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful workplace, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your typical day will include:** * Registering and managing support tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers and peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, Active Directory, and IP configuration; * Monitoring, responding to, and updating tickets in the database to prevent backlogs that could compromise project SLAs, while minimizing overall ticket backlog; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, Microsoft Office, and smartphones/mobile devices. **Preferred qualifications:** * Bachelor's degree in Technology. **Working Hours** * **8:00 AM to 5:30 PM (1.5-hour lunch break)** * **Uberlândia \- MG** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at the continuous development of our people * **Meal and/or food allowance** for grocery purchases and meals * **Medical and dental insurance**, ensuring you and your family maintain good health * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership program**, encouraging regular exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?