Commercial Analyst

Description

Job Summary: A B2B customer service professional responsible for order tracking, issue resolution, and new order processing, working within a collaborative and dynamic environment. Key Highlights: 1. B2B customer service focused on excellence and issue resolution. 2. Collaborative, dynamic, and professional development-oriented work environment. 3. Values innovation, ethics, and proactive leadership in its impactful journey. Br Supply is a national benchmark in corporate procurement management, with over 17 years of market presence. Our comprehensive, digital solution integrates technology, logistics, service, and management to simplify the procurement process for companies of all sizes across Brazil—delivering efficiency, cost savings, and sustainability to our clients. With a nationwide distribution network and an extensive portfolio of over 20,000 items across multiple categories (hygiene and cleaning, disposables, office supplies, equipment, food and beverages, PPEs, etc.), we guarantee tailored solutions and agile deliveries to companies across diverse sectors. Our key differentiator lies in our committed and passionate people, who find here a collaborative, dynamic, and growth-oriented environment. We value innovation, ethics, and proactive leadership, collectively building a long-term, positively impactful journey. **Main Responsibilities:** * Order tracking (shipments and deliveries); * Excellence in customer service; * Resolving requests received via email, phone, and support tickets; * Processing new orders. Requirements: * Experience in B2B customer service; * Proficiency in Excel; * Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields. Benefits: * Meal Allowance or Food Voucher (as preferred), valued at R$ 30.00/day, with a 20% employee contribution; * Food Basket valued at R$ 80.00/month, with a 20% employee contribution; * Transportation Voucher or Fuel Allowance (optional), with a 6% salary deduction; * Health Insurance Plan – Doctor Clin (optional); + 80% employer subsidy for the primary insured; + 20% employer subsidy for dependents; * São João Pharmacy Network (optional); * Birthday gift; * Short Friday: early departure every Friday at 4:00 PM. * Extended Maternity Leave: 180 days. * Extended Paternity Leave: 20 days.