Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundreds of ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. We are looking for a Quality Assistant I to join the Network Quality team at Ticket Log/Maintenance. This professional will be responsible for handling complaints from internal and external customers, such as surcharge billing, vehicle retention, service refusals, etc. Responsibilities: * Resolve protocols in your queue with high quality; * Finalize protocols within SLA; * Contact the network to notify them, clarify doubts regarding incidents, and perform any other validation to ensure maximum information and data certification; * Possess strong communication skills to interact effectively with the accredited network, customers, operations team, and commercial team. Requirements: * Completed High School education (Bachelor’s degree in progress in Administration, Law, Engineering, or related fields is desirable); * Critical thinking ability and sense of urgency to handle critical cases and escalate to management and leaders of other areas when necessary; * Strong communication skills to interact effectively with the accredited network, customers, operations team, and commercial team. Work location: Campo Bom/RS. Keep Vibrating with us! Apply now and Vibe with Us!