Customer Service Assistant

Description

Job Summary: We are seeking a professional to register, track, and forward customer complaints, providing technical and commercial guidance. Key Highlights: 1. Focus on strong relationships and teamwork cooperation 2. GPTW-certified company focused on recognition and opportunities 3. Work environment that values partnership and daily care **WeAreKilling!** Here, we value good relationships and people! Based on inter-team cooperation and process simplification—delivered with quality and results orientation—we pursue innovation and technology. **Learn more about Killing, one of the best companies to work for in Rio Grande do Sul!** **Responsibilities and Duties** * Register complaints in customer service systems (SACs); * Track customer complaints; * Contact customers; * Forward complaints to technical support; * Prepare reports; * Provide technical and commercial guidance to customers/consumers according to product technical standards; * Deliver product safety documentation and/or quality specifications to customers. **Requirements and Qualifications** * Completed High School education; * Technical or undergraduate degree is a plus; * Customer service experience is a plus (customer service centers). **Additional Information** Benefits * On-site cafeteria; * Transportation allowance/Parking; * Health insurance plan – Unimed; * Dental insurance; * Life insurance; * Profit-sharing program (PPR); * Totalpass; * Birthday day off; * Product discounts. **Founded in 1962**, **Killing S.A. Paints and Adhesives** has accumulated **60 years** of hard work and success, beginning with **Leopoldo Celestino Killing** and his entrepreneurial vision. Focused on **organization** and **innovation efficiency**, the company today operates under two brands—**Kisafix** and **Tintas Killing**—and across four manufacturing plants located in Novo Hamburgo/RS, Simões Filho/BA, Buenos Aires (Argentina), and Querétaro (Mexico); plus a Distribution Center in Sapucaia do Sul/RS. Under the **Kisafix** brand, **Killing** serves the footwear industry, leading the adhesives segment across Latin America, as well as distributors, furniture manufacturing, mattress and upholstery industries, among others. Meanwhile, **Tintas Killing** ranks among the largest paint brands in the country, with a mission to **make people’s lives easier**. We are built upon the dedication of those who stand beside us—thus, we invest in **recognition**, creating **opportunities** for those who make a difference every day. And this **appreciation delivers results**! We are certified by **GPTW** as an **excellent company to work for**, because the **people** living the **Killing way** truly understand the impact that **partnership** and **care** have on our daily operations. Thus, **we evolve together!**