As a BRQA Analyst at RBT, you will be responsible for: * Providing customer service aimed at customer retention; * Receiving contracts; * Scheduling internet installation and maintenance activities. **Working hours: Monday to Friday, from 8:00 AM to 6:00 PM. Weekend work (Saturdays and Sundays) on a rotating schedule.** Requirements: High school diploma; Ability to work well in teams; Clear communication skills; Enjoy interacting with people; Be organized, proactive, and eager to learn; Reside in Gramado/RS or nearby areas — must have easy access to the company’s location; Preferred qualifications: General customer service experience and experience in quality assurance; MS Excel knowledge. Benefits Market-competitive salary, transportation allowance, childcare allowance, meal allowance, health insurance, special employee internet plan (available after 3 months of employment), on-site dining facility, and career development plan.