VP: Engineering and Customer Service South Directorate: Customer Services Directorate South Workplace: Caxias do Sul/RS To ensure our customers have the best experience with our services, we have the Engineering and Customer Services team. The Engineering team's mission is to seek new technologies, plan the telecom network, and drive technological expansion of our products and infrastructure. The Customer Services team ensures speed and quality in repairs, installations, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent planning and projects, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come on! **Responsibilities and duties** * Monitor and manage customer service activities; * Administratively coordinate processes related to installation, faults, and provisioning; * Provide support to field teams, reporting to supervision and coordination; * Have a resilient profile, be proactive and possess a growth mindset. **Requirements and qualifications** * High school diploma; * Experience with Excel spreadsheets / Word / PowerPoint; * Availability to work shifts; * Initiative and proactivity; * Good communication and interpersonal skills; * Commitment and organization. **Additional information** See what we offer\* you: At Vivo, we spare no effort in supporting and valuing our employees. It's not just excellent benefits—we offer flexible ones too. * Choose the ideal benefit for you and your dependents through a digital platform offering various categories including gym memberships, meal vouchers, food allowances, pharmacy subsidies, medical, dental, and life insurance; * A corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo's 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligible to receive an annual Bonus or PPR; * Plan your future through our Private Pension Plan; * Have children? Receive a subsidy to help with school, daycare, or babysitter expenses; * Thrive in an environment that respects your personality, clothing style, and individuality—be authentically you. \#BeYourself * Work remotely up to 2 times per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteering programs to transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses; * Accelerate your career through our Internal Recruitment Program, within Brazil or abroad, as we operate in over 17 countries! \#MyVivoCareer * Rely on a range of initiatives to improve your physical, emotional, and social well-being! We offer \#VivoWellbeing, encouraging our team to adopt healthy habits and enhance quality of life! Our employees have access to nutritionist consultations, psychologists, social services, telemedicine, and much more! * All our positions are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences, and people's potential! \#VivoDiversity \#JoinVivo We are a Telefônica Group company, a leader in telecommunications in Brazil. We operate with the purpose of **Digitalizing to Bring Closer** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We strive to expand autonomy, personalization, and real-time choices for our customers, putting them in control of their digital lives securely and reliably—everything with the quality that only Vivo can provide. To make this possible, we lead a digital transformation process, revolutionizing our company from inside out. We've implemented agile methodologies across the organization, connecting ourselves with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, generates innovation, and increases engagement. We believe that the **diversity** of people, experiences, cultures, behaviors, skills, and attitudes is a differentiator, reflecting the society in which we live. We have a solid internal program based on Gender, LGBTI\+, Race, PwD, and 50\+ pillars to ensure a more inclusive culture and a diverse, representative environment. We are a **technology** company, inspired by diversity and **innovation,** providing space for everyone, supporting and embracing differences. We believe that the path to delivering the best customer experience starts with providing a great experience for our employees. **\#JoinVivo**