Relationship Assistant

Description

Job Summary: Frontline professional responsible for marketing products and services, serving cooperative members, prospecting new customers, and managing a customer portfolio. Key Highlights: 1. Personalized and high-quality customer service 2. Marketing of products and services 3. Prospecting for new customers and business opportunities **Description and Responsibilities:** **Schedule:** Monday to Friday, 8:00 AM to 5:00 PM with a 1-hour break. **Level:** Operational **Employment Type:** Permanent – CLT * Market existing portfolio products and services and perform other routine frontline customer service tasks; * Provide service to cooperative members and other target audiences; * Support portfolio turnover within timelines established by the commercial strategy department; * Prospect new customers and new business opportunities beneficial to the cooperative, its customers, and the community; * Deliver personalized and high-quality customer service, supporting the management of individual (PF), corporate (PJ), or agricultural (Agro) customer portfolios according to assigned responsibilities; Formalize proposals, request and send documentation, collect overdue payments, and perform other related duties. * **Requirements:** * Completed or ongoing undergraduate degree in Business Administration, Accounting, Economics, or related fields; * Experience in customer service; * Proficiency in Microsoft Office Suite. **Preferred Qualifications:** * Experience serving individual (PF), corporate (PJ), or agricultural (Agro) portfolios; * CPA-10, CPA-20, CEA certifications, or knowledge of the financial market. **Benefits:** Annual Bonus, Childcare/Babysitter Allowance, Education Allowance, Birthday Gift Card, Christmas Gift Card, School Supplies Kit for Dependents, Maternity/Paternity Kit, National Health Plan \| Unimed, National Dental Plan \| Uniodonto, Private Pension Plan, Profit-Sharing Program, Life Insurance, Meal/Voucher Allowance, Transportation Voucher