Customer Service Representative

Description

ALLOS is a brand with a strong heritage. With nearly 50 years of experience, it has transformed the retail market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust that have defined our history. The new brand emerged ready for the future, born from the merger between Aliansce Sonae and brMalls in 2023\. However, this journey began much earlier. It all started with Aliansce, which inaugurated the first shopping mall in Brazil’s Northeast region—and the second in the entire country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra gave rise to Aliansce Sonae, becoming the leader in shopping mall management in Brazil, with 32 properties. In 2006, brMalls was established, resulting in a portfolio of 30 assets located across all five regions of the country. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues, and we are ready to create moments that transform and impact people’s lives—fostering connections and opportunities. **Responsibilities and Duties** * Handle general customer inquiries related to the APP, Benefits Program, and other incidents; * Understand how all shopping mall services operate; * Provide general information about the shopping mall, store locations, and usage of the app and Benefits Program; * Register incidents and service requests in the CRM system (parking, customers, and tenants); * Follow the Company’s Internal Procedures, published as Minimum Standards on the Conecta portal; * Exchange promotional gifts during “Buy & Win” campaigns (with support from reports and inventory management during campaign periods); * Open tickets in IARA \+ related to the Benefits Program; * Access the benefit redemption and registration system; * Assist customers with app-related issues and direct them to appropriate solutions; * Support tenants (including guidance and follow-up on benefits usage); * Assist with interdepartmental handovers (Family Space, Customer Service, Benefits Counter, and Admin Reception); * Serve customers who used the diaper-changing room and Family Space, and register interactions via the Operational System; * Support the diaper-changing room by maintaining organization, cleanliness, and managing the inventory of loaned items; * Loan strollers and other available items from the Family Space, while ensuring complete customer records are maintained in the CRM system. **Requirements and Qualifications** High school diploma completed. Basic Office suite proficiency. Availability for a 12x36 work schedule\. **Additional Information** What We Offer (CLT) Meal/Voucher allowance; Transportation allowance/Parking; Health insurance; Dental insurance; Life insurance; Wellhub; Wellz (corporate mental health program); Birthday Day Off; Saber Online (internal learning platform); Annual bonus. Work location: Shopping Villagio Caxias Schedule: 12x36 Work model: On-site We exist to connect people with what matters—serving and delighting everyone daily, and creating transformative moments. In a world of constant evolution, we emerge as a powerful force for transformation. A legacy built on 50 years of experience that reshaped retail in Brazil and consolidated a trajectory of excellence and trust—establishing us as a market benchmark, with a portfolio of 51 shopping malls across all five regions of Brazil. Our shopping malls are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 51 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We craft physical and digital experiences that exceed consumer expectations and generate positive societal impact—with a long-term vision and sustainable results for tenants and partners. Click here for more information on how your personal data, as a job candidate, is processed by ALLOS. **DIVERSITY, EQUITY AND INCLUSION** ALLOS is committed to creating and fostering a diverse workplace that welcomes individuals of all races, ethnicities, genders, backgrounds, life experiences, and profiles—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees—regardless of position or hierarchy—to feel welcomed and guided by mutual respect. Our job openings are intended for individuals from diverse groups, including women, Black people, LGBTQIAPN\+, people with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.