Junior Support Analyst

Description

Job Summary: Cyncly is seeking a Junior Support Analyst to assist customers and representatives with excellence, resolving questions regarding software usage and contributing to process improvement. Key Highlights: 1. Global technology company operating across multiple industries 2. Supportive and flexible environment focused on continuous growth 3. Values diversity and passion for innovation **Location:** Caxias do Sul – Hybrid **Employment Type:** CLT **Working Hours:** 42 hours/week **People with disabilities are welcome at Cyncly!** **About Us** Cyncly is a global technology powerhouse with over 2,400 employees and more than 70,000 customers across 100+ countries. Cyncly transforms how customizable products and spaces are imagined, designed, sold, managed, and manufactured. Our end-to-end software solutions connect professional designers, retailers, and manufacturers to the world’s largest product content repository. Today, our business spans the Kitchen & Bath, Furniture, Windows, Glass & Doors, and Flooring industries, with operations across North and South America, Europe, Asia-Pacific, and Africa. Cyncly brings over 30 years of experience to deliver greater value to our customers through an expanded portfolio of end-to-end solutions. Our global presence enables us to provide world-class support and sales with a local touch, ensuring the best possible customer experience. Cyncly is embarking on an exciting journey as we continue expanding through strong organic growth and complementary acquisitions, backed by leading technology-focused private equity firms. **About the Role** As a Junior Support Analyst, your mission will be to assist our customers and representatives by delivering excellent support, clarifying questions, and resolving issues related to the usability of our software. **Key Responsibilities** * Handle customer inquiries via phone, chat, and tickets to clarify questions or provide support regarding Promob Products; * Participate in improving company customer service processes and products; Negotiate priorities and response deadlines with other internal departments. * **Requirements and Qualifications** * Currently pursuing or completed undergraduate degree in Business Administration, Interior Design, IT, or related fields; * Experience in customer-facing roles; * Availability to work on Saturdays; * Comfort handling customers across multiple channels (e.g., chat and phone), managing multiple simultaneous interactions throughout the day in an organized manner. Preferred Qualification: Spanish (B1+); * **What We Offer** * Nationwide Unimed Health Plan (extended to dependents); * Nationwide Unimed Dental Plan (extended to dependents); * Alelo Tudo (you can allocate the value flexibly between meal and food benefits!); * Transportation allowance or remote work stipend; * Gympass/Wellhub; * ZenKlub and Pet Health Plan (Guapeco); * Education assistance for Undergraduate, Postgraduate | MBA | Master’s | Doctorate programs; language learning support; access to global corporate learning platforms (e.g., LinkedIn Learning, Cyncly Academy); plus dedicated budget for training, courses, and workshops relevant to your role; * GNC Cinemas discount; * Pharmacy and nearby restaurant discounts; * Partnerships with higher education institutions and language schools; * Birthday Day Off as a gift; * Prudential Life Insurance; * Extended maternity and paternity leave; * Company-provided work equipment; * Annual Profit Sharing Program (PLR); Cyncly Store – simplified purchases for corporate items. * **Working With Us** We are a dynamic and innovative company that retains our founding spirit of collaboration, openness, and commitment to excellence. We have ambitious goals and are advancing rapidly to achieve them—powered by our greatest asset: our people. You can expect to work in a supportive and caring environment alongside subject-matter experts who pursue quality and excellence without compromising on humanity. We also believe in a flexible and autonomous workplace focused on the continuous growth of our team members. Our teams recognize that every person brings a wealth of experience and talent beyond the technical requirements of the role. The combination of diverse experiences and skills—fueled by passion—is the key to innovation and brilliance; therefore, we encourage candidates from all backgrounds to apply. Join a motivated team at a fast-growing technology company!