TECHNICAL SUPPORT ASSISTANT N1 (Safe2Pay)

Description

Job Summary: Safe2Pay is seeking a Technical Support Assistant N1 to provide customer support, manage tickets, identify and resolve issues, and deliver basic integration support. Key Highlights: 1. Multichannel customer support and ticket management. 2. Basic integration support for developers. 3. Creation and updating of technical processes. A financial institution is seeking a Technical Support Assistant N1 in Sapucaia do Sul. Safe2Pay is a company offering online payment solutions, facilitating financial transactions for e-commerce and digital businesses. With a focus on security and innovation, the company aims to optimize the purchasing experience for consumers and merchants. **Responsibilities:** Provide customer support via our channels: WhatsApp, Chat, Tickets, Email, and phone. Administer and manage support interactions and tickets. Identify issues during customer interactions, analyze critical cases, and resolve inquiries. Escalate critical cases to the responsible team and track ticket progress. Analyze data and generate reports upon client request. Proactively collaborate with other Safe2Pay teams to implement customer-focused initiatives. Provide basic integration support to developers. Deliver high-quality support to Safe2Pay customers to ensure satisfaction targets are met. Create and update technical processes in the team's knowledge base. Participate in internal team alignment meetings. Previous experience as a Junior Technical Support Analyst, Help Desk Assistant, Level 1 Support Technician, or Customer Support Assistant may indicate alignment with some responsibilities of this role. Ongoing undergraduate degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Profit Sharing * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Birthday Day Off **Additional Information:** * \#UrgentOpening * Employment Type: Hybrid — hybrid work model. * Candidates from Esteio, São Leopoldo, Canoas, or Nova Santa Rita are also eligible for this position. * Duration: Full-time * Working Hours: Business hours. Monday to Friday.