Technical Support Analyst

Description

Job Summary: Technical Support Analyst responsible for implementing and configuring software, providing in-person and online support, resolving technical issues, and conducting training. Key Highlights: 1. In-person and online technical support for users 2. Software installation and configuration 3. Technical problem diagnosis and resolution **TECHNICAL SUPPORT ANALYST** Company specializing in management software in Novo Hamburgo. **Responsibilities:** * Implement, install, and configure software; * Provide user support (on-site at client locations and online); * Diagnose and resolve technical problems; * Conduct user training and validation testing (on-site at client locations and online); * Monitor and manage service tickets and perform preventive maintenance; * Escalate complex issues to specialized teams; * Report feedback and suggestions to the development team. **Requirements:** * Valid driver's license; * Residency in Novo Hamburgo or nearby region; * Knowledge of networks and hardware (preferred); * Knowledge of taxes/taxation (a plus). **Compensation and Benefits:** * Salary: R$ 2.000 to R$ 2.700 + on-call allowance and overtime pay * Transportation allowance * Meal allowance * Health insurance **Working Hours:** * Monday to Friday: 8:00 AM – 12:00 PM and 1:30 PM – 6:00 PM **On-call Shifts (after probationary period; compensated as overtime and on-call allowance):** * Saturday: 8:00 AM – 12:00 PM and 2:00 PM – 6:00 PM * Sunday and holidays: 8:00 AM – 12:00 PM Employment Type: Full-time CLT Compensation: R$2.000,00 – R$2.700,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site