TECHNICAL SUPPORT SPECIALIST (Entrepreneurial Initiatives)

Description

Job Summary: A Technical Support Professional providing in-person and remote assistance, performing hardware maintenance, software installation/configuration, and network management. Key Highlights: 1. In-person and remote technical support for clients 2. Hardware maintenance and software installation/configuration 3. Network, VPN, and Active Directory management The company is seeking a Technical Support Specialist in Dois Irmãos. Entrepreneurial Initiatives is a platform dedicated to promoting and supporting business and entrepreneurial development. It provides resources, information, and networking opportunities for entrepreneurs and growing companies. **Responsibilities:** In-person and remote technical support for clients. Hardware maintenance and replacement for computers, notebooks, and servers. Software installation and configuration (Microsoft, AutoDesk, etc.). Operating system formatting and reinstallation (Windows / Linux / Windows Server). Network and USB printer configuration. User and group administration in Active Directory. User and email administration in Office 365. TCP/IP network, router, and networking equipment support and configuration. VPN and firewall management (Fortigate and pfSense). Backup log verification and incident resolution. Previous roles such as Technical Support Analyst, Customer Service Specialist, IT Technician, or Technical IT Support may indicate familiarity with some of the responsibilities of this position. Completed technical education required. Relevant experience necessary. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Fuel Allowance * Health Insurance **Additional Information:** * Employment Type: Full-time — On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00.