We are supporting a **large industrial sector company** in the search for an **N1 Technical Support Analyst**, to work **on-site in Caxias do Sul/RS**. We are an ecosystem that transforms careers, accelerates businesses, and drives innovation through talent development and placement. Our purpose is to connect people and companies, offering solutions that promote digital transformation and foster a culture of continuous learning. ### **Responsibilities** * Receive, register, and efficiently and courteously resolve support requests (phone, email, or system). * Escalate complex incidents to N2 or N3 teams, following up on their resolution. * Configure access for new employees or permission changes in the Windows environment (user and domain). * Prepare (receive and deliver) notebooks and desktops for employees (OS installation, basic software, and testing). * Provide N1 support for thermal printers and other peripherals (installation, driver configuration, and resolution of minor connectivity issues). * Configure VPN access on workstations for remote users. * Configure and manage access permissions to modules and features within the TOTVS ERP system (as directed by N2/N3). * Infrastructure routines. * Document technical procedures and create a knowledge base (FAQ). * Perform basic network diagnostics, including connectivity tests and IP verification. ### **Requirements and Qualifications** Mandatory: * Previous experience in N1 Technical Support roles (Help Desk/Service Desk). * Solid knowledge of Windows operating systems (installation, network configuration, and user/domain management). * Familiarity with networking concepts and configurations (TCP/IP, Wi-Fi). * Ability to configure and troubleshoot VPN connections. * Clear communication skills and focus on excellent user service. Preferred (not mandatory, but valued): * Knowledge and experience supporting TOTVS ERP (permission and access configuration). * Experience supporting thermal/barcode printers. * IT certifications (e.g.: ITIL Foundation, Microsoft MCSA/MTA). ### **Employment and Benefits** * **100% on-site work** in Caxias do Sul/RS. * Cooperative employment model. * On-site cafeteria.