Collection Agent

Description

Job Summary: Conduct telephone outreach to delinquent clients, providing information, negotiating debts, and recording data in systems, aiming to optimize customer satisfaction. Key Highlights: 1. Telephone customer service for delinquent clients, offering solutions 2. Recording and tracking collection processes in systems 3. Participating in training sessions to enhance knowledge and skills **Collection Agent** ------------------------- ***Your Responsibilities:*** * Conduct telephone outreach to delinquent clients, adhering to the company's established quality standards and utilizing available tools and systems. * Provide information regarding outstanding debts, payment deadlines, and negotiation options; clarify doubts, offer solutions, and address client needs. * Record contact details, negotiation outcomes, and agreements in computerized systems, ensuring data accuracy and reliability. * Monitor collection processes, verifying compliance with deadlines, terms, and obligations, and inform clients about service status. * Meet company-established service targets, optimizing resource utilization and customer satisfaction. * Participate in training sessions and workshops to enhance knowledge of company products and services, customer service techniques, and collection management tools. ***What We Look for in You:*** * Completed high school education; * Experience in collections; * Experience in customer service; * Basic knowledge of Microsoft Office and administrative routines; * Residence in Novo Hamburgo or neighboring cities; ***Voa Benefits:*** Meal allowance/food voucher Transportation allowance Attendance bonus Special internet plan Hospital health insurance At Voa, we value diversity and believe every individual has space to grow and evolve. All applications are welcome! Join us and soar! Minimum Education Level: High School (Secondary Education)