Collections Representative

Description

Job Summary: Handle customer service for debt negotiation, payment scheduling, and complaint resolution, conducting proactive outbound calls for collections and renegotiation. Key Highlights: 1. Experience in collections and negotiations will be a plus 2. Customer service and debt negotiation 3. Participation in training and update meetings Description: * High school diploma required; * Proficiency in Microsoft Office Suite, intermediate Excel skills; A PLUS WILL BE CONSIDERED: * Experience in collections and negotiations. * Assist customers by providing information regarding overdue debt negotiation processes, payment scheduling, due date extensions, and complaint handling via communication channels and collection systems; * Proactively contact customers with overdue installments to collect and negotiate, warning them of potential consequences of non-payment; * Contact customers to assess the total amount of their debt, aiming for prompt settlement; * Renegotiate debts or payment terms where feasible; * Follow the customer service script, adhering to greeting protocols, issue resolution, and agreement closure; * Participate in training, update, and motivation meetings. 2512090203141103918