Collections Assistant

Description

Job Summary: We are seeking an organized, communicative, and skilled negotiator to join our finance team as a Collections Assistant, performing active collections while maintaining ethical conduct. Key Responsibilities: 1. Conduct active collections via telephone, WhatsApp, and email. 2. Negotiate payment methods and deadlines in accordance with company policies. 3. Support the administrative/finance team in reconciling receipts. We are looking for a Collections Assistant to join our finance team. We seek someone who is organized, communicative, and possesses strong negotiation skills, capable of balancing firmness and courtesy when interacting with our customers. , Conduct active collections via telephone, WhatsApp, and e\-mail. Send bank slips and payment links to customers. Monitor and track the portfolio of delinquent customers daily. Record and update collection statuses in the system. Negotiate payment methods and deadlines in accordance with company policies. Generate periodic reports on outstanding amounts and collection results. Support the administrative/finance team in the receipt reconciliation process. Maintain ethical, courteous, and assertive conduct during all interactions.