Systems Analyst

Description

Job Summary: Analyst responsible for customizing and parameterizing company systems, developing and implementing improvements, managing IT projects, and providing technical support. Key Highlights: 1. Perform system customization/parameterization analysis 2. Manage IT projects by defining priorities and deadlines 3. Provide technical support and ensure compliance with policies **Responsibilities** --------------------- Perform customization/parameterization analysis on company systems according to requests from departments under your responsibility, developing and implementing improvements. Analyze each request for a new IT project, verifying departmental requirements in the system, defining priority levels through meetings with key users (process owners) from the requesting department, discussing feasibility, costs, timeline, proposing solutions, and establishing project delivery deadlines. Monitor, approve, and evaluate third-party performance when necessary for a project involving development or customization of the company's system, aiming to meet the expected outcomes of requesting departments. Technically specify and test applications (developments) to complement or adapt existing system functions, analyzing whether external resource development is required to meet departmental process needs. Execute system customization/parameterization by analyzing processes to align them with the company's business, thereby enhancing agility, security, and simplification of user activities. Ensure that the approval workflow for system customizations and developments complies with company-defined policies and procedures, releasing the requested new/modified functionality. Provide technical support to users regarding operational difficulties and resolving questions related to the use of the company's information system. Register the project in the system, calculating hours spent, and report specifications and project status to the key user of the requesting department. Notify the requesting department upon project completion, delivering the module/reports/adaptations so the client can test the system to approve the work performed.