Job Summary: Provide friendly and efficient customer service, recording requests, staying updated on products, and collaborating to enhance the customer experience. Key Highlights: 1. Friendly and efficient customer service 2. Collaborating with teams to improve customer experience 3. Staying up-to-date on products and services **Description and Responsibilities:** **Schedule:** 44 hours per week, Monday through Saturday. **Level:** Not Informed **Employment Type:** Tenured \- CLT labor code * Provide friendly and efficient customer service, seeking to understand customers' needs and offering appropriate solutions. * Record and follow up on customer requests, complaints, and suggestions, ensuring all interactions are properly documented. * Stay up-to-date on the company's products and services to provide accurate and relevant information to customers. * Collaborate with other teams to resolve issues and improve the customer experience. * Participate in training sessions and meetings to enhance customer service skills and knowledge about the company. * Contribute to creating a positive and welcoming environment for customers. * Conduct follow-ups with customers to ensure satisfaction and loyalty. **Requirements:** * High school diploma. * Ability to solve problems quickly and effectively. * Experience in customer service or related fields. * Knowledge of CRM and customer support tools. * Ability to work collaboratively in teams and across different departments. * Proactivity and empathy in customer service. * Organization and attention to detail. * Agility * Proactivity * Ability to work in a team. * Punctuality * Computer literacy. **Benefits:** No benefit specified
João Silva
Indeed · HR
João Silva
Indeed · HR
