Junior Technical Support Analyst

Description

Job Summary: Level 2 Technical Support responsible for ensuring continuity of sales operations in stores by providing remote and on-site support for applications, systems, and hardware. Key Highlights: 1. Implement, assemble, and install equipment in stores 2. Provide on-site and remote technical support for applications and hardware 3. Ensure inventory execution in stores **Requirements:** Completed bachelor's degree in a related field or technical course (preferred); Basic proficiency in Microsoft Office; Experience/Knowledge of Windows 10 and Windows Server (2020\) \- Basic level; Experience as a Level 2 Technical Support analyst providing on-site or remote assistance to end users (microcomputing); Knowledge of retail operations and POS/commercial automation; **Preferred:** Familiarity with Agile methodology (Scrum); Knowledge of application support and maintenance, ITIL, Azure, incident management, problem management, and change management. **Key Responsibilities:** Contribute to the continuity of sales operations in stores through on-site visits and remote support for applications, systems, and hardware, aiming for maximum technological environment availability. Handle equipment implementation, assembly, and installation in stores (software and hardware), as well as assessment/maintenance in case of incidents, coordinating with suppliers. Ensure inventory execution in stores through on-site monitoring and support; Filter application errors for analysts by monitoring and handling tickets opened by stores; Apply technical checklists during on-site and remote store visits. Identify improvement opportunities in IT solutions through interaction with all hierarchical levels within the store structure; ### **Employment Type:** CLT ### **Required Knowledge and Skills:** ITIL, Azure, Windows 10, Windows Server, POS ### **Benefits:** Meal Voucher, Transportation Voucher, Life Insurance ### **Department:** Corporate