IT Analyst - PL

Description

Job Summary: A technical support professional responsible for hardware, software, network infrastructure, and end-user support, ensuring system availability and connectivity. Key Highlights: 1. Comprehensive hardware, software, and network infrastructure support 2. Incident management and user satisfaction assurance 3. Focus on problem resolution and effective communication Provide hardware, software, and network infrastructure support. The professional will ensure workstation availability, assist users via incident tickets, maintain local connectivity stability, deliver technical support and training to users, and develop technical documentation. Responsibilities * Hardware Support: Perform maintenance, assembly, and configuration of desktop computers and peripherals. Provide in-person and remote user support. * Software and Cloud: Install, configure, and administer the Microsoft Windows operating system and MS 365 (accounts, licenses, and user support). * Incident Management: Manage infrastructure support tickets, ensuring SLA compliance and end-user satisfaction. * Networking: Assist in local area network (LAN/WAN) administration, including router and switch configuration, structured cabling, and connectivity monitoring. * Backup and Security: Support routine backup operations and ensure implementation of information security policies. Requirements and Qualifications: * Proven experience in desktop computer maintenance. * Advanced proficiency in the Windows environment and MS 365 ecosystem\. * Solid knowledge of networking protocols (TCP/IP, DNS, DHCP) and network asset administration. * Proactive attitude with strong problem-solving skills and effective communication for customer service. * Completed or ongoing bachelor's degree. Preferred Qualifications: * Microsoft certifications. * Microsoft certifications. * Knowledge of server administration (Windows Server). * Intermediate English