TECHNICAL SUPPORT

Description

Job Summary: The professional will be responsible for supporting, training, and standardizing processes within the IT department, ensuring proper operation of hardware and software, and providing technical support to users. Key Highlights: 1. IT Development and Support Agent 2. Ensure quality and standardization of IT processes 3. Provide technical support to hardware and software users **Description and Responsibilities:** **Working Hours:** From 08:00 to 12:00 and from 14:00 to 18:00. **Experience Level:** Not specified **Employment Type:** Permanent – CLT * Act as a development agent for other IT department staff, training and supporting them in case of doubts, aiming at process standardization and delivery quality; * Ensure company computers and accessories are in good working condition, and submit purchase requests whenever necessary; * Provide support to customers/users and colleagues, guiding and resolving questions regarding hardware and software usage; * Update systems on workstations; * Manage media and loan of IT equipment and accessories (laptop, camera, USB drive); * Perform backup/restoration routines; * Register and restore normal operations of services on workstations and laptops; * Log incidents/requests into the coordinating software; * Guide user support for software, hardware, and systems; * Prepare equipment in meeting rooms (laptop, audioconferencing, videoconferencing, wireless); * Receive materials; * Manage inventory of peripherals; * Ensure equipment inventory is up to date; * Reallocate hardware (workstation and extension); * Install standard software on workstations and laptops; * Classify support requests according to priority, impact, and categories defined in the service portal; * Provide on-site support, as required and based on user difficulty; * Support and guide users in using the contracting party's microcomputer tools; * Address incidents as quickly as possible to restore normal service levels; * Escalate tickets to other professionals when necessary and monitor their resolution, tracking service level performance; * Perform any other activities inherent to microcomputer technical support and service delivery. **Requirements:** * Completed high school education; * A course in Information Technology is a plus; * Experience with remote and/or on-site technical support for technology users. **Benefits:** Pharmacy Benefit, Others, Health Insurance, Dental Insurance, Life Insurance, Meal Voucher