Relationship Agent

Description

**Description and Responsibilities:** **Schedule:** 8 a.m. to 5 p.m., Monday to Friday. **Level:** Professional **Employment Type:** Permanent – CLT The Relationship Agent is responsible for establishing and maintaining continuous, effective contact with cooperative members, ensuring their satisfaction and loyalty. Key responsibilities include: * Responding to and resolving cooperative members’ requests, providing accurate support and information regarding products and services. * Conducting follow-up with cooperative members to ensure their needs have been met and identifying opportunities for improvement. * Maintaining detailed records of all interactions with cooperative members. * Identifying and reporting recurring or critical issues, collaborating with other teams to develop effective solutions. * Participating in training sessions and team meetings to stay updated on new products, services, and company policies. * Proposing improvements to customer service processes based on received feedback and industry best practices. * Assisting in the development and implementation of relationship strategies aimed at increasing cooperative members’ satisfaction and loyalty. The Relationship Agent must possess exceptional communication skills, empathy, and the ability to efficiently resolve problems, always striving to deliver the best possible experience for cooperative members. * ***All our positions are open to persons with disabilities (PCD).*** **Requirements:** **Requirements:** * CPA 10; * Completed or ongoing undergraduate degree in Business Administration, Accounting, Economics, or related fields; * Experience in customer service or related areas; * Excellent verbal and written communication skills; * Ability to efficiently and proactively solve problems; * Skill to work collaboratively in teams and across departments; * Availability to work occasionally during flexible hours, including weekends. * **Preferred Qualifications:** * Prior experience in a financial institution. * Certifications in customer service or relationship management. **Benefits:** Birthday Day Off, Medical Assistance, Dental Assistance, Childcare Allowance, Education Allowance, Gympass, Private Pension Plan, Life Insurance, Meal Voucher